We aim to offer all our clients an efficient and effective service.
If at any point you become unhappy with the service we provide to you, then please inform us immediately so that we can do our best to resolve the problem for you. You can ask for a copy of our complaints procedure to be sent to you.
If we are unable to resolve your complaint then you can have the complaint independently looked at by the Legal Ombudsman. The Legal Ombudsman investigate complaints about service issues with lawyers. See below for further information.
If you would like to discuss how the service to you could be improved, or should there be any aspect of our service with which you are not satisfied, please raise the matter with me.
If you would like to make a formal complaint, please contact Karen Wolton on 01227 452138 and ask for a copy of our complaints procedure to be sent to you. We will look into your complaint carefully and promptly.
We are regulated by the Solicitors Regulation Authority (SRA). If for any reason we are unable to resolve the problem between us, the SRA and the Legal Ombudsman will provide further help with complaints and redress. Please be aware that any complaint to the Legal Ombudsman must usually be made within six months of our final response and within 12 months of the problem you are complaining about happening or within 12 months of you becoming aware of the problem.
The Legal Ombudsman may be contacted by post at PO Box 6167, Slough, SL1 0EH, by telephone on 0300 555 0333, or online at www.legalombudsman.org.uk
